FAQ - Frequently Asked Questions

1. What areas do you serve? We serve most of Southeastern Michigan, including Wayne, Macomb, Oakland, and Washtenaw counties. (For a complete list of cities, click here. There may be an additional transit charge if the servicing location is greater than 25 miles from our Canton location.)

2. Can I buy any of the products I see on your website? No, the products shown are for rental only and will be delivered, set-up, and retrieved on the day of the wedding by a staff member of Elegant Wedding Decorations (except for customized products).

3. What if I want to decorate my wedding with a product that I don't see on your website and that you don't carry in stock? If reasonable, we will order any product you are interested in for your wedding decoration after receiving full payment for your wedding package.

4. Is there any cost for the consultation? No, we will provide a complimentary phone/email consultation that will help determine if our services/prices are what you require. If needed, we will then set up another complimentary face-to-face meeting at our Canton location where the design of what kind of wedding package is best for you will take place. If you require us to come to your location for the face-to-face meeting, there will be a transit surchage. This transit surcharge may be waived if a client books with us at that time and puts down a holding deposit.

5. What forms of payment do you accept? At this time, we accept cash, money orders, checks (personal/certified), and credit cards if paid through Paypal. If a credit card is used through Paypal, a 3% fee will be added on to the total cost of the decorating package.

6. If I decide to purchase a wedding package from you, what are the payment terms? We do require a holding deposit to book your wedding date. This amount will be determined during your complimentary one hour consultation and is based upon what items are ordered and the total cost of the package. The details of the payment schedule can be negotiated, however, we do require that full payment for any package purchased be received 30 days before the actual wedding event/date.

7. Is the holding deposit refundable? Yes, the holding deposit will be completely refunded if you decide to cancel our service for any reason, as long as the cancellation takes place at least twelve months before the actual wedding/event date.

8. Do you require a security deposit? Yes, the amount of the security deposit is determined by what the total package price is and will be due 10 days before the event date.

9. Do you charge for set-up and take down? No, we include set-up and take-down fees in the cost of our rental items.

10. When is our event considered booked through you? Please keep in mind that no matter how many price quotes or rental contracts we send a client, their wedding date will not be booked and locked in with us until we receive a holding deposit and a signed Rental Contract.

11. How far in advance should I book my decorator? It is important that you reserve your date as early as possible so that we may be able to provide you with the best level of service possible.

12. We have a budget, can you provide the services that we need? We understand that planning a wedding also means planning around a budget. When we sit down with you for the complimentary consultation, we will get an idea of what is important for your special day and will do our best to stay within your budget guidelines.

13. Will you decorate an outdoor event? No, due to the inclement weather conditions in Michigan, we DO NOT decorate outdoor events.

14. Do you provide linens or table centerpieces? No, not at this time. We used to provide these decorations but found them to be more trouble than they are worth. At this time, we concentrate on draping, backdrops, and lighting. In other words, the decorations that make jaws drop when someone walks into a room!

15. If I am uncertain on a theme or color combination can you provide advice? Yes, Sherry has the experience and innate artistic flair for putting together different color combinations to help make your wedding stand out from the rest.

16. Do I have to know exactly what I want before I meet with you? No, we can sit down together and get an idea of what you are looking for and gather ideas. Your contract does not have to be finalized until 30 days before the event takes place.

17. What should I bring to the consultation? You should bring any available pictures and color swatches that you might have to the consultation, along with any ideas you may have for a wedding theme.

18. Where would I be meeting with you? We normally have the complimentary consultation from our home in Canton.

19. Do you have only certain venues that you will work with? No, we will work with all venues/halls that allow third party decorators.

20. Do you need to meet with me at the ceremony or reception site before hand? Only if necessary, like for any rental items that require measurements, i.e. draping and ceiling treatments.

21. Will I need any further appointments with you besides the consultation meeting? Only as needed.

22. Can I rent items and set them up myself? Any items rented from us will have to be set up by an Elegant Wedding Decorations employee.

23. I have some ideas of my own, are you open to suggestions? Yes, we are happy to receive all suggestions and will work with you to make your big day the one that you envisioned!

 

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Elegant Wedding Decorations
Phone: 734-945-5070
Email: elegant-wedding@sbcglobal.net
Serving: Macomb, Oakland, Washtenaw, Wayne counties of Southeast Michigan
All content Copyright ©2009 Elegant Wedding Decorations, LLC